Guide customers through complex catalogues with explainable product recommendations.
Customers struggle to choose while sales teams repeat basic comparison work.
Product Recommendation Agent helps customers navigate a large or technical catalogue. It asks for the information needed to narrow the choice, explains why options fit and creates a direct route to a person for complex requests.
Relevant options with clear reasoning and an easy route to a person.
Begin with a bounded process where source information, decisions and exceptions can be clearly defined.
Turn customer requirements into a manageable shortlist using approved product rules.
Explain relevant differences without hiding constraints or availability information.
Pass needs, considered options and unanswered questions to the sales team.
Routine processing is automated while decisions and exceptions remain visible.
Configured around approved data, business rules and an accountable review point.
Configured around approved data, business rules and an accountable review point.
Configured around approved data, business rules and an accountable review point.
Configured around approved data, business rules and an accountable review point.
Commercial teams control recommendation rules, pricing and final commitments.
FreedomX starts with a defined product family and the questions an experienced salesperson would ask. Catalogue quality, selection rules and escalation triggers are validated before the experience is released to customers.
FreedomX configures and manages the workflow. Customer-designated owners retain final authority over sensitive actions and business decisions.
The answers shape scope, integration effort and the level of human control.
It can expand over time, but a focused product family is usually a safer first pilot and easier to measure.
The agent shows the customer requirements and approved rules that led to the shortlist, with a route to human help.
We begin with the process owner, a representative set of product catalogue, availability, selection rules, the current workflow and the decisions that must remain with people. Discovery confirms the exact data, permissions and integration boundary before a pilot is proposed.
The pilot establishes a baseline and tracks practical measures such as product-selection completion rate, sales acceptance of qualified handoffs, recommendation correction and escalation rate. FreedomX reviews quality, exceptions and human intervention before recommending a wider rollout.
Use these practical guides to define the use case, controls and evidence required for a responsible pilot.
AI agent guide
Understand how an agent differs from a chatbot or fixed automation.
Read the guidePilot planning
Compare candidate processes using value, data readiness, risk and measurement.
Use the five testsDeployment readiness
Review ownership, permissions, human approval and monitoring before launch.
Open the checklist